Fees for Services

City of Roxboro, North Carolina

Water Billing and Collection Policies

Effective July 1, 2025 

New Customers – Security Deposit

All new customers are required to pay a security deposit to have water and sewer services turned on.  The security deposit will be applied to your water bill after 12 months of continuous service if all water bills are paid in a timely manner by the 5^th day of each month.  If the water bill is paid after the 5^th day of any month, your deposit will be held until all monthly bills are paid by the 5^th day of the month for a period of one year.  Upon termination of service, the security deposit will be applied to your final bill.  Any remaining balance in the security deposit will be refunded within 30 days of your final billing.  New customers are also required to pay a one-time nonrefundable set up fee of $15.00.  The amount of the security deposit for various customers is shown below:

*Deposit is applied to water bill after 12 months only if all bills are paid timely.  Any remaining deposit not applied to the water bill, will be refunded on the final billing after service is disconnected.

All new customers MUST provide City staff with:

• correct mailing address
• home and business telephone number
• 2 forms of identification: Residential = Government ID or Passport & Social Security Card/Legal document with number -OR- Commerical/Industrial = Government ID or Passport & Federal Tax ID (EIN) document (owners Social Security Card/Legal document with number will also be requested). *If Social Security Card is NOT provided, a higher deposit will be required: Inside City Limits = $200, Outside City Limits = $300.
• Tenants are required to provide a copy of the lease/rental agreement or purchase agreement/settlement statement for their home or apartment in order to have service connected in their name.
• Please add information on the names of anyone paying or inquiring about the bill as an authorized person, including future emergency contacts.

Connection (Tapping) Fees

The City of Roxboro charges a one-time connection or tapping fee to connect water and sewer services to the City’s water and sewer lines for new residential, commercial and industrial buildings.  This fee applies to all new construction and to existing buildings not already connected to the City’s lines.  The current rate for connection fees are provided below:

Monthly Billing and Due Dates

Billing for city water, sewer and commercial garbage collection services are on a monthly basis.  Bills are mailed on by the 19^th of each month.  Payment for water billing is due on the 5^th day of the following month.  (Example:  Water bills received on September 20^th are due on or before October 5^th.)  Customers have several options to make payment. You may set up a bank draft, mail payment to the City of Roxboro, P. O. Box 128, Roxboro, NC 27573 or pay bills in person at City Hall, 105 S. Lamar Street in Uptown Roxboro 8:00 am to 5:00 pm Monday-Friday.  The City provides a drive through window during normal business hours and a secure night deposit box for your convenience. When paying water bills at City Hall, YOU MUST bring your water bill stub with you.  The barcode will save time for you and other customers waiting to pay their water bills. 

Bank Drafts   

For your convenience, you may elect to draft the monthly water bill payment directly from a bank account.  This will save both time and money for postage stamps for our customers. It will also prevent the possibility of any additional fees or service interruption due to late payment.   Customers will still receive a monthly bill on the 20^th of each month.  The payment will be drafted from the account on the 5^th day of the following month.  You are responsible for updating information if there is a change to your banking account and/or address. If you are interested in this service, please contact Water Billing at (336) 322-6015.

Late Payment Fees and Reconnection of Service

A late payment fee will be charged for all water bills not paid on or before the 15^th day of the following month. (Example:  Water bills received on September 20^th will be assessed a late payment fee if not paid by October 15^th.)  The late fee is 5% of the outstanding bill or $30.00, whichever is greater.  The City may waive the late fee 1 time per customer if all bills for the previous 12 months have been paid on time.

The City will disconnect service on the 16^th day of the month for nonpayment.  The City will not disconnect service on Friday or the day prior to a legal holiday (City recognized holidays are listed on this website).  Service will be disconnected on the following Monday or the next business day after the holiday.  To restore service, a customer must pay the water bill in full, including any applicable late payment fees and reconnection fees.  If the 15^th falls on a Saturday or Sunday, customers have until Monday at 5:00 pm to pay their water bill.  If the bill is not paid by Monday at 5:00 pm, water service will be cutoff on Tuesday morning.

Turning Water On or Off

Requests to have water turned on or off should be made to the City’s Finance Department located in the City Hall.  The telephone number is 336.599.3116.  New customers should bring payment for the deposit and set up fee, along with the information requested above under New Customers – Security Deposit.  The City will also turn water service on or off for the convenience of our customers.  For example, water service can be turned off if you plan an extended trip out of town and then turned on again upon your return.  There is no additional fee for this service.  However, the customer will be charged the City’s minimum water bill during the period the water is off.  All requests received prior to 2:30 pm will have water turned on or off the same day.  Those requests received after 2:30 pm will receive service on the next business day.

This schedule also applies to reconnection of service due to nonpayment. 

Customers Moving to a New Location

Customers are required to inform the City if they move to a new location or of any change in mailing address.  Otherwise, the City has no way of knowing to disconnect service at your previous address or where to mail your final water bill/refund of your security deposit.  Therefore, the City will continue to bill customers for water and sewer services unless the customer notifies the City of the change of address and requests that service be disconnected.  To avoid unnecessary water bills and possible late fees for future months, please inform the City whenever you vacate your current location.  Previous customers who move back into the City, will be responsible for any unpaid water bills at a previous address.  Past balances must be paid prior to service connection at a new address.

Benevolent Accounts

Accounts that are in a deceased individuals name will be required to put the utility account in the Executor of the Estate or new account holder's name.  A letter will be provided to the address that is on file at the time of death. The individuals will have 90 days from receiving the letter to take action.  If no action is taken, there will be a Red Tag delivered to inform of disconnection.  Once disconnection has occurred, the reconnection process is the same as stated above.

The information needed to update the account:

• A copy of the original account holder’s Last Will and Testament, Proof of being Executor/Executrix of Estate, or updated Deed to the property (if inherited)
• OR an updated Lease/Rental Agreement if you are renting the home (a deposit may be required)
• Your Government ID or Passport
• Your Social Security Card/Legal document with number

Leak Adjustments 

If you have an unusually high water bill, it may be due to a leak in your plumbing or toilets.  The City will give each customer a credit or leak adjustment once per each twelve month period.  The adjustment is equal to one-half (50%) of the difference between your highest water bill and the average water bill from the preceding four months.  To receive a credit, please bring a receipt for any repairs made to your plumbing as the result of a leak to Water Billing at City Hall.

Please note if you have been notified of a leak, and you request to leave the water service on after you have been informed of the leak, you are not entitled to receive a second leak adjustment.  Each customer may receive only 1 leak adjustment per 12-month period.

Garbage Collection Services

The City of Roxboro does not charge for residential garbage collection services.  However, the City does charge for dumpster service to commercial businesses, industries, and multi-family apartments or mobile home parks.  Fees for garbage collection services are included on the monthly water bill and are subject to the same billing and collection policies as water and sewer services.  Partial payments on water bills are applied to garbage collection services first, then to sewer and finally to water services.

Monthly Dumpster Rental Rates:

Roll Out Cart Rental Rates:

Information and Questions

For additional information and questions regarding water and sewer services from the City of Roxboro, please contact the following City personnel:

For water and sewer connection, bank drafts, leak adjustments or inquiries regarding your water bill:

To report problems with water pressure, leaks, clogged water and sewer lines, garbage collection, or other inquiries:

Public Services Clearinghouse:  336.599.5658