What information should I bring to have my water service turned on?

Name
Current Address where water service is to be turned on
Mailing Address, if different from service address
Telephone number
Driver's License
Social Security number of Identification Card

If you own your home, copy of deed or other proof of ownership.
If you rent, a signed copy of your lease agreement.

Will I ever get my deposit back?
Yes. If all water bills are paid on time by the 5th of the month for a period of 12 months, the City will credit the amount of the deposit to your account. If you move or have your water service turned off, the City will apply your deposit to your final water bill. Any amount in excess of the final bill will be refunded to the customer. The $15 set up fee is not refundable.

When are water and sewer bills due?
All water, sewer and garbage bills are due on or before the 5th day of each month. Water bills are mailed on the 20th day of the previous month.

What happens if I cannot pay my bill on time?
The City of Roxboro allows a grace period of ten days, until the 15th day of each month, for customers to pay water bills without any penalty. However, you must pay before 5:00 pm on the 15th to avoid any late charges.

What happens if my water bill is not paid by the 15th day of the month?
On the 16th day of each month the City adds a late payment and reconnection charge to each past due account. However, the late charge is waived 1 time if all bills have been paid on time for the previous 12 months. Water service is then disconnected for all past due accounts.

How much is the late payment charge?
For water bills under $500, the late fee is $25.00
For water bills over $500, the late fee is 5 percent of the outstanding balance.

If water service is disconnected, how can I have service reconnected?
To reconnect service, the water bill must be paid in full including the applicable late payment charges. If paid by 2:30 pm, water service can be reconnected the same day.

Does the City mail late or second notices for past due accounts?
Yes, the City mails any past due notices on the 6th of each month.

Where do I pay my water bill?
Customers may pay water bills in person at the Roxboro Municipal Building located at 105 South Lamar Street in Roxboro. The City is open from 8:00 am to 5:00 pm Monday through Friday. The City also provides a night deposit box at this location, for customers who cannot come during regular business hours. The night deposit box is located at the drive-in window and a drive up drop off box is located in the parking lot.
Customers can also mail payments to:
City of Roxboro
P. O. Box 128
Roxboro, NC 27573
Please enclose your water bill stub with your payment to insure that your payment is posted correctly.

What should I do if I do not receive my water bill in the mail?
Please call the Finance Department at City Hall. The number is (336) 599-3116. They can tell you the amount of your water bill. You may also pay your bill in person.

What is an average water and sewer bill for City Residents?
The average water and sewer bill for City residents is $49.77 based on usage of 5,000 gallons of water per month. For customers outside the City limits, the average bill for 5,000 gallons per month is $95.90.

What is the minimum water and sewer bill?
The minimum water bill for 1,000 gallons per month is $22.05 for City of Roxboro residents and $43.58 for customers outside the City limits.

What should I do if my water bill is unusually high for any one month?
A higher than normal water bill may be caused by 3 possible reasons:

Higher than normal usage, such as watering your lawn.
You may have a leak in your pipes or toilets.
The City may have read your water meter incorrectly.

First check your pipes and toilets for any leaks. Please have a plumber repair any leaks as soon as possible to prevent higher water bills for future months. If you cannot find any leaks, please call the City and ask us to check your meter reading again. If your meter reading was incorrect, we will issue a credit to your next month's water bill.

Will the City adjust my water bill for excess charges due to water leaks?
Yes, the City allows 1 adjustment per year per customer for excessive water bills due to leaks. Please bring a repair bill from your plumber to City Hall to demonstrate that the excess charges were the result of a leak. The City will issue a credit of 50 percent (1/2) the difference between your highest water bill and the average water bill for the previous 4 months.

What should I do when I move?
Please contact the City in person or by telephone at (336) 599-3116.  Let us know when you would like your water service to be disconnected and your new mailing address so that we may send your final water bill to you promptly to avoid any late charges. It is very important that you notify the City when you would like water service to be disconnected. The last person listed at a address is responsible for the water usage, including future water bills and any late charges of unpaid bills.   Also, any balance due from previous water and sewer accounts must be paid in full, before the City will connect service at any future residence.

What should I do if I cannot pay my water bill due to financial hardship?
The City will allow you to pay your water bill in installments under the following conditions: You cannot pay in full due to illness, disability, loss of employment  or other financial hardship.  You must sign a written agreement to pay your bill in installments.  You have not been assessed a late payment fee during the last 12 months. All future water bills and installments must be paid on time. Installment payments cannot exceed 12 months. Failure to make installment payments will result in immediate disconnection of water and sewer service.

Please visit the Finance Department at 105 S. Lamar Street Monday-Friday 8:00 am-5:00 pm if you need to request an installment agreement. We will not authorize any installment agreements over the telephone.  Also, we will not enter into any installment agreement for those customers that are constantly late in paying for water bills.

Does the City charge any tapping fees for new construction?
Yes, water and sewer tapping fees for new construction are shown below:

What are triple tier rates?
There are certain areas outside the City limits where water lines were installed by landowners or developers and then given to the City of Roxboro to maintain. Some of these lines were not constructed to City standards and therefore, must eventually be replaced. Residents in these areas pay a triple tier fee equal to the water rates for customers inside the City limits. These fees are in addition to the normal water rates for residents outside the City limits. The triple tier fees are deposited into a separate fund, which will be used to replace these substandard water lines.

Does the City sell water in bulk?
Yes, the City sells water in bulk for swimming pools, wells, construction, and other needs at the City's normal water rates per 1,000 gallons of water. Customers must pay for bulk water at the time of sale. The City does not deliver, the customer is responsible for hiring a tanker to deliver bulk water. The tanker may be filled with water at the Fire Department at City Hall.

May a customer turn his own water on and off?
No, Anyone who tampers with a City water meter or fire hydrant is subject to a minimum fine of $50. The maximum fine is the greater of $500 or 3 times the amount of any damages to the City's property plus 3 times the normal fees for the amount of water illegally used.

Does the City accept MasterCard, Visa, or other credit cards for payment of water bills, property taxes, or other fees?
No, The City does not accept payment by credit card for any City fees or services. The City does accept business and personal checks and  money orders.

Can the City draft my water bill directly form my bank account?
Yes, The City does offer this service. Please bring a voided check or deposit slip with your bank account number to City Hall and sign an authorization form allowing the City to draft your bank account. Your account will be drafted on or after the 5th of each month. The City will mail a bill to you each month to notify you of the amount drafted from your bank account.